Need help? Call customer services on +233 20 940 0005
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Frequently Asked Questions
How do I buy something?
Navigate products and click on the cart symbol to add to cart.The cart icon on the upper right corner will be updated and hence you can check out.
Do I need to sign up to buy?
No, you don't need to signup to buy. If you're not logged in, you will be checked out as a guest.However, signing up helps you keep track of all your orders and also allows you to cancel orders from your account dashboard. Other benefits also come with signing up.
I have forgotten my password, now what?
If you have forgotten your password, click on the sign in/register link at the upper right corner of every page to be taken to the login/registration page.On this page you'll find the forgot password link, click on it and follow the process to receive a link in your email inbox to reset your password.
I have forgotten my username, now what?
If you have forgotten your username, please email your full name used for registration to help@mzbeckyzfashion.com and ask to recover your username. Our help teams responds very quickly.
What methods of payment are accepted?
Payment methods accepted are MTN mobile money, Vodafone cash, Ria money transfers, Moneygram, Western Union and all international money transfers which are accepted in Ghana.If you can't find a payment method you wish to use on the checkout page, kindly reach us by chat or send us an email at help@mzbeckyzfashion.com
Why don't you ship to my country?
We have international coverage in most countries, however, some countries do not provide an easy way to ship goods to. Therefore we are constantly working to cross more borders so we can deliver to more countries.If we don't deliver to your country please be patient we have it covered soon.
How much is shipping?
Mzbeckyz Fashion works with weight based shipping, therefore, all shipping costs are based on the weight of the items at checkout.
How long will it take for my items to arrive?
Local delivery takes up to 2 working day after the order has been processed (i.e. after payment had been received and confirmed).For international orders, it takes up to 5 working days.
How do I get a refund?
We're sorry we don't currently offer refunds.
How do I return / exchange items?
We currently don't accept returns.
What if I change my mind?
We respect your decision but please make up your mind before placing an order since we currently don't accept returns or offer refunds.
How do I know what size I am?
Our size chart is standard. However, if you feel your size might differ you can forward your personal measurement to us by email (orders@mzbeckyzfashion.com) with your order ID/Number so we would use that for you.
What payment security do you have?
Our website https://www.mzbeckyzfashion.com runs on a state of the art SSL encryption, therefore rendering all our pages secure. Our checkout sections is super enforced on a strictly SSL basis making sure security is 100% active before orders are placed.
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